FAQs

Simply browse our Categories—Shirts, T-Shirts, Belts, Watches, Accessories—select your desired items, choose size or color if applicable, and click “Add to Cart.” When you’re ready, head to checkout, enter your details, and complete payment.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, and Google Pay (where available).

Absolutely. All payment processing is handled through trusted, secure providers. We do not store any credit card details on our site.

You have 14 days from delivery to return items. Products must be unworn, unwashed, and in original packaging with tags.

Email us at info@monoalex.eu with your order number and reason for return. We’ll guide you through the process.

The customer is responsible for return shipping costs, unless the item is faulty or incorrect.

Yes, as long as your order hasn’t shipped yet. Contact us promptly at info@monoalex.eu to request changes.

We’re sorry to hear it. Email contact@monoalex.eu with photos of the damage, and we’ll resolve it swiftly.

• Customer support & general inquiries: info@monoalex.eu

• Returns & exchanges: orders@monoalex.eu

Yes! We ship across the EU !

• EU: 3–7 business days

• International: 7–15 business days
  Shipping costs are calculated at checkout.

Of course. Once your order is dispatched, you’ll receive an email with tracking details. Also can check our page with the order tracking form.

International customers may be responsible for customs duties or taxes. These are not included in our prices.

Check our detailed Size Guide on each product page. If you need help, contact support with your measurements for personalized assistance.

Our clothing is crafted from premium materials like fine cotton blends and quality fabrications. Accessories such as belts and watches feature top-grade leather, stainless components, and precise finishes—designed for durability and refined style.

Most of our shirts and t-shirts are made from premium fabrics. We recommend machine washing at 30°C, avoiding bleach, and air-drying for best results. For belts and watches, please refer to the care guide included with your product.

No worries! If the size isn’t right, you can return or exchange the item within 14 days of delivery, as long as it’s unworn and in its original condition.

No, you can checkout as a guest. However, creating an account allows you to track your orders, save your details for faster checkout, and receive exclusive offers.

Yes, simply contact our support team and request account deletion. Your personal data will be permanently removed in accordance with GDPR guidelines.

If you are verified buyer only! You can manage your email preferences in your account settings or unsubscribe anytime.

We only use your data to process your orders, improve your shopping experience, and provide relevant updates if you’ve opted in. We never sell or share your information with third parties.